In the hospitality industry, the unexpected is not the exception it’s part of daily operations. In this context, some collaborations go far beyond simple recruitment and become true operational support. They reflect how the role of specialized staffing partners is evolving within the day-to-day reality of hospitality businesses.
This is exactly what defines the partnership between Hotelis and the Lausanne Palace. On one side, Emmanuel Lahille, Head of Banqueting and Catering, operates in an environment where every detail matters and staffing needs can change from one day to the next. On the other side, Étienne Marchal, Consultant at Hotelis, supports establishments by identifying profiles that can quickly integrate into their teams.
A partnership proven in critical moments
The real value of a partnership becomes clear in the most challenging situations. Emmanuel recalls the reopening of a property in 2021, shortly after his arrival in Switzerland. The challenge was significant: relaunching a full-capacity operation combining restaurant services, wellness facilities, and a continuous flow of guests throughout the day.
He describes a particularly intense situation, where everything had to be rebuilt without the necessary staffing resources at the start. It was not just about reopening, but about ensuring seamless operations from morning to evening. “We weren’t just reopening a hotel we had to rebuild a continuous operation throughout the day, without any available staff at the beginning,” he explains. In this context, Hotelis responded quickly, providing qualified staff for both kitchen and service. A fast, but above all structuring support that ensured operational continuity. “As a consultant, our role is above all to listen to both candidates and clients in order to find the right match,” adds Étienne.
A partnership built over time
Beyond this specific situation, it is the consistency of the collaboration that truly makes the difference. Over time, trust is built. Teams develop a shared understanding, refine expectations, and align on common goals. Today, this close collaboration allows Emmanuel to manage his teams with greater flexibility. He avoids maintaining an oversized internal structure while relying on professionals who are already familiar with the environment. This continuity creates a clear added value: staff understand the expectations, work more efficiently and integrate faster with each assignment.
Flexibility and adaptability at the core
The industry is currently facing a structural labour shortage, pushing businesses to rethink their organization. Hotelis’ role goes beyond simply providing staff it also involves supporting clients in finding adapted solutions. The ability to react quickly remains essential. Adjusting workforce levels, mobilizing available talent, or re-engaging known professionals has become a key operational advantage. For Emmanuel Lahille, this is a decisive factor: the partner’s flexibility makes a real difference, especially in urgent situations.
More than a provider: an operational partner
This collaboration highlights Hotelis’ position as a reliable partner in daily operations. It allows internal teams to focus on their core business while relying on a trusted partner to secure their staffing needs. The combination of industry expertise, proximity and agility becomes a true performance driver. For Emmanuel, the conclusion is clear: Hotelis is now a key partner at the heart of operational challenges.
